Privacy Policy

Introduction

Welcome to JewellersInCity. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect the following personal information when you register or use our services:

• Name and contact details (email, phone number)
• Account credentials (username, password)
• Location information
• Profile information and preferences
• Communication history with jewellery stores

Usage Data

We automatically collect information about how you use our website:

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent
• Referring website
• Search queries and interactions

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To verify jewellery store information
• To facilitate communication between users and stores
• To improve and personalize your experience
• To send important updates and notifications
• To analyze usage patterns and improve our platform
• To prevent fraud and ensure security
• To comply with legal obligations

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Jewellery Stores: When you contact or make appointments with stores
• Service Providers: Third-party companies that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We never sell your personal information to third parties for marketing purposes.

Third-Party Data Processors

We share your personal data with the following trusted service providers:

• Razorpay (Payment Processing): Processes subscription payments. Subject to Razorpay's Privacy Policy and PCI DSS compliance.
• Wati / WhatsApp Business API (Messaging): Used to send gold rate alerts and notifications when you opt in. Data is processed under WhatsApp's Business Terms.
• Google Analytics (Usage Analytics): We use Google Analytics to understand how visitors use our site. Analytics data is anonymised where possible.
• Google Maps (Location Services): Used to display store locations and directions.

All processors are bound by data processing agreements and are prohibited from using your data for any other purpose.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password storage with encryption
• Regular security audits and updates
• Access controls and authentication
• Backup and disaster recovery procedures

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at info@jewellersincity.com

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements

You can control cookie preferences through your browser settings.

Our marketing emails may include a small tracking image that allows us to measure open rates and engagement. You may disable image loading in your email client to prevent this tracking.

Offline Caching: Our website uses a Service Worker to enable faster loading and limited offline access. This may cache certain pages (including account pages) on your device for performance purposes. Cached pages are stored locally on your device and are not transmitted to our servers. You can clear this cache at any time by clearing your browser's site data or disabling Service Worker in your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by applicable law:

After the retention period, data is securely deleted or anonymised so it can no longer be linked to you.

Exercise Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023 (India) and other applicable privacy laws, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data (subject to legal retention obligations)
• Withdraw consent — withdraw consent for processing at any time without affecting prior lawful processing
• Grievance redressal — raise a complaint with our Grievance Officer
• Nominate — nominate another individual to exercise rights on your behalf

To submit a data access or deletion request, email privacy@jewellersincity.com with the subject line "Data Request — [Access / Deletion / Correction]" and your registered email address. We will acknowledge within 72 hours and fulfil the request within 30 days.

Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are provided below:

If you are not satisfied with our response, you may escalate to the Data Protection Board of India once constituted under the DPDP Act, 2023.